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Probably the most interesting and enjoyable thing I learned last year was the concept of AQ, Adversity Quotient. We know about IQ and EQ, but the more I learn about people and the world we live and work in, the more I believe AQ is more important. Adversity Quotient (AQ) is a measure of a…

So much of running an agency requires confidence. Pitching, pricing, hiring, and especially growth are all hinged on your confidence. But confidence doesn’t come from knowing you’re the best. It comes from knowing you’ll show up, and keep showing up. It’s foolish to think things will work the first time, but they will eventually work…

If you run an agency and want fewer meetings, just set these rules for people booking meetings in your diary: They must include an agenda They must specify why you are required in the meeting They must state the desired outcome from the meeting The simple hurdle of providing these three will already send some…

Hands down, the best way to avoid difficult conversations with clients in the future is to have the difficult conversations now. Yes, it really is that simple. Let’s use a simple example but we’re going to flip the agency / client relationship to prove the point: It’s your client’s big annual conference and they ask…